At Top One Mall, we are committed to ensuring the highest level of customer satisfaction. If you encounter any issues with the quality of our products, please refer to the following policy regarding refunds and warranties.
1. Quality Assurance We take great pride in the quality of our products. Each item is thoroughly inspected before shipment to ensure it meets our high standards. However, if you receive a product that is defective or has quality issues, we are here to assist you.
2. Refund Policy If you wish to return a product due to quality issues, please contact us. Our customer service team will guide you through the return process. Refunds will be processed once the returned product has been received and inspected. Please note that the product must be in its original condition and packaging.
3. Warranty Policy We offer a warranty on our products against manufacturing defects. If you encounter any issues covered by our warranty, please contact us to arrange for repair or replacement. The warranty period and coverage details vary by product; our team will provide specific information based on your purchase.
4. How to Contact Us To initiate a return or warranty claim, please reach out to our customer service team with the following information:
- Your name and contact details
- Order number and date of purchase
- Description of the issue and any supporting photos
You can contact us at:
Top One Mall
181-185 Parramatta Road, Granville, NSW 2142
Phone: (02) 7253 8708
Email: admin@toponemall.com.au
Our team will respond promptly to assist you with your return or warranty claim.
Thank you for choosing Top One Mall. We appreciate your business and are dedicated to ensuring your satisfaction with our products.